Hi AH, and welcome to our forum community.
You’re sure to hear from our other members soon, but we wanted you to know you can find older forum discussions archived on our website, as well. We found this thread which may be of some use. Also, please feel welcome to call our free and confidential helpline team on 0808 800 0303, as they may have some suggestions as well.
With our warmest welcome and best wishes,
Jason
Forum Moderator