Re: your post earlier today..............the problem has not been resolved, it's ongoing and getting worse.
I think that PUK are passing the buck to other agencies on this matter, keeping us happy by saying that they are dealing with it when, in fact, they are not. They are.dragging their feet actually,when in fact they should be dealing with the trolls via their IT department, at source. IT.... it is possible to block an IP address.
Report the IP address to the provider and get them cut off and also report them to the relevant agencies which I am sure will consider this a minor problem with all that they are dealing with at the moment and therefore it will probably take months to deal with as they have more pressing matters than our forum.
I will not advise new members to our branch to join this forum, it's a travesty of what a support forum should be. I am even considering stopping my monthly direct debit to PUK if this is how they use my hard earned cash; on a sad example of a forum.