Helpline Opening Hours over Christmas


#1

Hi all,

The Helpline 0808 800 0303 will be running a reduced service over the festive period. 

Christmas and New Year opening times

Christmas Eve: 9am-1pm
Christmas Day: Closed
Boxing Day: Closed
Sunday 27 December: Closed
Monday 28 December: Closed
Tuesday 29 December: 10am-2pm
Wednesday 30 December: 10am-2pm
New Year's Eve: 10am-2pm
New Year's Day: Closed
Saturday 2 January: 10am-2pm
Sunday 3 January: Closed
Monday 4 January: 9am-7pm (back to usual opening hours) 

Here's some tips for coping over the festive period  http://bit.ly/1T3IAwm - if you have any tips please do share them too.


#2

I am appalled that there is not even a skeleton service over the Christmas and New year period, not even a call back service!.

Both our daughters are working over this time; one in the   emergency services and the other on call as a mental health social worker. This is a critical time for many, not least those copping with Parkinsons alone.

Maybe some funds could be set aside for providing such cover in future years?


#3

Hi benji,

Thank you for the feedback and suggestion, it is always really important for us to hear when people disappointed or would like to see change and I have passed these on to our User Involvement and Helpline teams to consider for future years. 

Best wishes,

Joanne

(Digital team)

 


#4

Thank you.

Let's hope that they take it on board and that there is some service over Bank Holidays next year.Perhaps the, User Involvement & Helpline teams, could let us know the outcome of their considerations.