I’ve had a chat about this with our benefits and employment adviser and as always he’s happy for anyone to ring him on 0808 800 0303 about benefits and employment issues.
Unfortunately, many people have difficulties every month paying the amount which is the shortfall between what the DWP pays towards the mortgage, and the total amount that the mortgage lender wants to receive.
Because he does not deal with debt/money advice, he would normally signpost these enquirers to: Citizens Advice Bureaux (CAB)
but note that not all CABs are able to provide debt advice. To find your nearest CAB and find out their areas of advice, visit: http://www.citizensadvice.org.uk
or National Debtline
at 0808 808 4000 or http://www.nationaldebtline.co.uk
I hope this helps,