hi i thought i let folk no about pover.wot it is if you have carers that come in to ur home,and they make a massive mistake with lookin after you,like not givin you ur meds at all.there would be a investigation put in place ,and the agency and social workers do this investigation.then it goes above the social workers and to pover,which is a panel of people who decide wot is goin to happin to the carer who made that huge mistake and for the agency to put more trainin and surport,spot checks in to place:smile: