Passenger assist on UK trains booking assistance is now a little bit easier. You can now turn up and go at many stations now but you may have to wait if the staff are busy helping other passengers. So if you can its best to book 24 hrs in advance which means they will be waiting for you to make yourself known at your staring station. I’ve used passenger assist a number of times and apart from the odd little hiccup (due to bus replacement) its been great.
Thank you so much for sharing @Johanmb, we’re sure this will help so many people.
Sending you all our best wishes.
Parkinson’s UK Moderation Team 