We don't have them on a regular basis but needed them recently for around 2 months on a short term basis because of an additional problem.
There were supposed to be two sets of carers on a 4 days on, and 4 days off basis. What a laff!
There was only one constant carer out of the 4. The rest were randoms and we never knew, and they never said, who was coming the next day. The randoms turned up at any time; they walked into our home as if they owned the place and often did not even give the courtesy of their name or a ring of the bell before they came in.
I asked a couple of the randoms if they knew what the situation was and they had not even been informed that OH had Parkinsons and now a dislocated shoulder. For some of them I had to supervise how they handled the situation as I had been without help for almost 2 weeks before they arrived on the scene and had, in my own way,developed strategies to get OH out of bed, downstairs, washed, dressed, etc.
Frankly, the lack of communication to the carers about what they should and should not do, OH was stapped up and the strapping could not come off at all, was abyssmal. Most were young girls, not acceptable when you are dealing with a man and undertaking personal care.
Their record keeping was also attrocious, stating things such as, OH was in the bedroom when I arrived, when in fact, due to their late arrival, OH was actually downstairs and having breakfast.
I dread the day when we may need their services again.